A little help, when you need it.

Contact the team

For help with English Precision, feedback or a question about a pack, email support@oracha.co.uk. You can also use Send feedback in the app’s Profile.

It helps to include whether you use iPhone, iPad or Android, your app version and what happened. If you attach a screenshot, remove any private details first. Never send passwords, full payment-card details or store sign-in codes.

A purchased pack is still locked

1. Check that you are signed in to the App Store or Google Play account that bought the pack.
2. Make sure your device is online.
3. Open Restore purchases in the app’s pack store or Profile.
4. If a store payment is pending, wait for the store to confirm it.

If the pack remains locked, email us with the pack name and platform. We can help investigate. An Apple purchase does not transfer to Google Play, or vice versa.

Back up or move your progress

Your learning history lives on your device. Use the app’s backup export before changing phones or removing the app, then import that backup on the new installation. Keep the backup in a location you control.

A backup moves learning progress; it does not grant ownership of paid packs. Restore purchases separately using the original store account. If there is no backup, we cannot recover learning data that was stored only on your old device.

Check practice reminders

Check that reminders are enabled in English Precision, then check the app’s notification permission in your device settings. Focus, Do Not Disturb and battery settings can affect when a notification appears.

You can disable reminders in the app or revoke notification permission through device settings at any time.

Request a refund

Payments and refunds are handled by your app store. Use the store’s process for the account that made the purchase. Your statutory rights remain unaffected.

Privacy or deletion requests

You do not have an online English Precision account to delete. Local progress can be removed on your device. For information you have sent to support or records associated with purchases, email support@oracha.co.uk and explain your request.

Deleting the app does not automatically delete store purchase records, previously sent messages or exported backups. Our privacy policy explains your options.